Question 1

Can users book sessions remotely?

Accepted Answer

Yes, users can manage their own library PC bookings remotely from home (or anywhere else) via the Internet Booking Module, or at the library using a self-service kiosk, without staff losing the flexibility to monitor and control PC access. Users can also book their next library PC session directly on the PC workstation.

Question 2

Is there a self-service option for users?

Accepted Answer

Users can walk up to a public access PC and logon with self-service access. They can manage their own library PC bookings directly on the PC / workstation or via self-service using the Internet Booking Module or the iCAM iKiosk self-service kiosk application. Staff retain the ability to manage the customer’s reservations from a central workstation if required.

Question 3

What happens at the end of a user’s session?

Accepted Answer

Library computer bookings can be ended by staff but will also automatically end when the allocated time has expired. If a borrower walks away early without ending their booking, the software will detect no activity after a specified time and automatically close the session and make the PC available for someone else. iCAM Workstation Control can be configured to automatically close all windows and assist with clearing out the internet history when a session is complete; this preserves the privacy of users and ensures sensitive information such as bank account details are not visible to the next user.

Question 4

Does the system integrate with our LMS?

Accepted Answer

iCAM Workstation Control integrates in real-time with all major UK Library Management Systems for user validation (SIP2, Web Services, LCF).

Question 5

Can we charge for sessions?

Accepted Answer

iCAM Workstation Control offers charging options for computer time and usage so that you have the flexibility to charge for library PC sessions or not, and to vary charges for different types of users / members / non-members as required.

Question 6

Can we configure availability / session times etc?

Accepted Answer

iCAM Workstation Control is designed to give organisations complete control over the access and pre-booking of publicly accessible workstations. Our unique interface provides flexible management of library computer access and advance bookings for individual users and groups. Availability, session times, start and end times, and pricing are all configurable, with the option of different profiles for each type of member or guest.

Question 7

Can users have extra PC time when their session ends?

Accepted Answer

If the PC is not booked by another user, a session can be extended by the user or it can be re-booked as a new session when the original session ends. Limitations can be applied to extending PC time and the number of sessions allowed per day.

Question 8

What happens if a user walks away from the PC without ending their session?

Accepted Answer

If a borrower walks away early without ending their booking, the software will detect no activity after a specified time and automatically close the PC down, clearing all information and history before making the PC available for someone else.

Question 9

Is management information available about users and PC usage?

Accepted Answer

Comprehensive management and auditing information is available, in line with CIPFA requirements.

0844 335 6350 | support@insight-media.co.uk

FAQs

Frequently asked questions