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FAQs

Find out more about our products.

iCAM Workstation Control

Can users book sessions remotely?


Yes, users can manage their own library PC bookings remotely from home (or anywhere else) via the Internet Booking Module, or at the branch using a self-service kiosk, without staff losing the flexibility to monitor and control PC access. Users can also book their next library PC session directly on the workstation.




Is there a self-service option for users?


Users can walk up to a public access PC and logon with self-service access. They can manage their own library PC bookings directly on the PC / workstation or via self-service using the Internet Booking Module or the iCAM self-service kiosk application. Staff retain the ability to manage the customer’s reservations from a central workstation if required.




What happens at the end of a user’s session?


Library computer bookings can be ended by staff but will also automatically end when the allocated time has expired. If a borrower walks away early without ending their booking, the software will detect no activity after a specified time and automatically close the session and make the PC available for someone else. iCAM Workstation Control can be configured to automatically close all windows and assist with clearing out the internet history when a session is complete; this preserves the privacy of users and ensures sensitive information such as bank account details are not visible to the next user.




Does the system integrate with our LMS?


iCAM Workstation Control integrates in real-time with all major UK Library Management Systems for user validation (SIP2, Web Services, LCF).




Can we charge for sessions?


iCAM Workstation Control offers charging options for computer time and usage so that you have the flexibility to charge for library PC sessions or not, and to vary charges for different types of users / members / non-members as required.




Can we configure availability / session times etc?


iCAM Workstation Control is designed to give organisations complete control over the access and pre-booking of publicly accessible workstations. Our unique interface provides flexible management of library computer access and advance bookings for individual users and groups. Availability, session times, start and end times, and pricing are all configurable, with the option of different profiles for each type of member or guest.




Can users have extra PC time when their session ends?


If the PC is not booked by another user, a session can be extended by the user or it can be re-booked as a new session when the original session ends. Limitations can be applied to extending PC time and the number of sessions allowed per day.




What happens if a user walks away from the PC without ending their session?


If a borrower walks away early without ending their booking, the software will detect no activity after a specified time and automatically close the PC down, clearing all information and history before making the PC available for someone else.




Is management information available about users and PC usage?


Comprehensive management and auditing information is available, in line with CIPFA requirements.





iCAM Printer Control

Does the software integrate with our existing RFID self-service kiosk?


Our library self-service kiosk software integrates with a choice of third-party kiosk hardware to allow the public to manage their own library PC bookings, release print jobs, and make payments via a library self-service kiosk. We work with the main UK RFID self-service kiosk public library suppliers (2CQR, Bibliotheca and D-Tech) to provide integration of mutual products.




Does the software integrate with our LMS?


iCAM i-Kiosk Self-Service is compatible with all the major UK LMS solutions.




Which iCAM products does the software integrate with?


Our library self-service kiosk software integrates with iCAM Workstation Control and iCAM Printer Control. We are in the process of developing self-service functionality for iCAM Wireless Cloud Print, which should be available early in 2022.




What services can users access?


The library print payment and release service allows users to review and manage their own print jobs, finalising paper size, colour/mono options, number of pages, and number of copies, before paying for and releasing the job(s) to a printer. The library PC booking service gives the ability to reserve a public PC and fully manage bookings without requiring staff intervention. Bookings can be made, viewed, edited and cancelled, all on a user-friendly, touch-screen interface. The software also displays currently available PCs so that users can reserve a PC with immediate effect.




Can we charge for services?


Services can be charged for, with payments made via a library self-service kiosk.





iCAM Wireless Cloud Print

Can users book sessions remotely?


Yes, users can manage their own library PC bookings remotely from home (or anywhere else) via the Internet Booking Module, or at the branch using a self-service kiosk, without staff losing the flexibility to monitor and control PC access. Users can also book their next library PC session directly on the workstation.




Is there a self-service option for users?


Users can walk up to a public access PC and logon with self-service access. They can manage their own library PC bookings directly on the PC / workstation or via self-service using the Internet Booking Module or the iCAM self-service kiosk application. Staff retain the ability to manage the customer’s reservations from a central workstation if required.




What happens at the end of a user’s session?


Library computer bookings can be ended by staff but will also automatically end when the allocated time has expired. If a borrower walks away early without ending their booking, the software will detect no activity after a specified time and automatically close the session and make the PC available for someone else. iCAM Workstation Control can be configured to automatically close all windows and assist with clearing out the internet history when a session is complete; this preserves the privacy of users and ensures sensitive information such as bank account details are not visible to the next user.




Does the system integrate with our LMS?


iCAM Workstation Control integrates in real-time with all major UK Library Management Systems for user validation (SIP2, Web Services, LCF).




Can we charge for sessions?


iCAM Workstation Control offers charging options for computer time and usage so that you have the flexibility to charge for library PC sessions or not, and to vary charges for different types of users / members / non-members as required.




Can we configure availability / session times etc?


iCAM Workstation Control is designed to give organisations complete control over the access and pre-booking of publicly accessible workstations. Our unique interface provides flexible management of library computer access and advance bookings for individual users and groups. Availability, session times, start and end times, and pricing are all configurable, with the option of different profiles for each type of member or guest.




Can users have extra PC time when their session ends?


If the PC is not booked by another user, a session can be extended by the user or it can be re-booked as a new session when the original session ends. Limitations can be applied to extending PC time and the number of sessions allowed per day.




What happens if a user walks away from the PC without ending their session?


If a borrower walks away early without ending their booking, the software will detect no activity after a specified time and automatically close the PC down, clearing all information and history before making the PC available for someone else.




Is management information available about users and PC usage?


Comprehensive management and auditing information is available, in line with CIPFA requirements.





iCAM Wi-Fi Authentication

Is it compatible with our existing Wi-Fi?


iCAM Wi-Fi Authentication offers enhanced control over the Wi-Fi access libraries provide to visitors. The solution integrates with the existing wireless solution and works with most manufacturers’ hardware.




Is it compatible with our LMS?


iCAM Wi-Fi Authentication is compatible with all the major UK LMS solutions.




Do we know who uses our Wi-Fi service?


By authenticating users against the Library Management System (LMS) libraries can ensure Wi-Fi access offers more control and can be limited to members only, and restrict access by borrower category where required, for example members with outstanding fines, children, or members who use the service inappropriately.




Is management information available about wireless users?


iCAM Wi-Fi Authentication offers a comprehensive audit trail and can include detailed management information, reporting on usage and activity by user, location and user groups. In addition to authenticating in real time with the LMS, it can also update the borrower record to give a full and accurate picture of borrower activity.





iCAM i-Kiosk Self-Service

Does the software integrate with our existing RFID self-service kiosk?


Our library self-service kiosk software integrates with a choice of third-party kiosk hardware to allow the public to manage their own library PC bookings, release print jobs, and make payments via a library self-service kiosk. We work with the main UK RFID self-service kiosk public library suppliers (2CQR, Bibliotheca and D-Tech) to provide integration of mutual products.




Does the software integrate with our LMS?


iCAM i-Kiosk Self-Service is compatible with all the major UK LMS solutions.




Which iCAM products does the software integrate with?


Our library self-service kiosk software integrates with iCAM Workstation Control and iCAM Printer Control. We are in the process of developing self-service functionality for iCAM Wireless Cloud Print, which should be available early in 2022.




What services can users access?


The library print payment and release service allows users to review and manage their own print jobs, finalising paper size, colour/mono options, number of pages, and number of copies, before paying for and releasing the job(s) to a printer. The library PC booking service gives the ability to reserve a public PC and fully manage bookings without requiring staff intervention. Bookings can be made, viewed, edited and cancelled, all on a user-friendly, touch-screen interface. The software also displays currently available PCs so that users can reserve a PC with immediate effect.




Can we charge for services?


Services can be charged for, with payments made via a library self-service kiosk.