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Case Studies


Stockport Libraries embrace technology to expand services
As a key part of the £1bn town centre investment which is currently underway by Stockport Council, Stockport Central Library is moving...


Wi-Fi printing brings increased print revenue for Falkirk Libraries
Falkirk Libraries introduced iCAM Wireless Cloud Print across their libraries in June 2024, with seven sites being fully operational from...


iCAM brings further efficiencies to Wirral Libraries
As part of a project to enhance services for their members and visitors and improve efficiencies for staff, Wirral Libraries worked with...


Insight Media works with Libraries Unlimited to roll out new technology
Libraries Unlimited runs the public library services for both Devon County Council and Torbay Council, which includes a total of 54 libraries. The library service in Devon had been using iCAM Workstation Control and Printer Control across their sites for over 20 years to manage their PC bookings and print payment and release. iCAM Wireless Cloud Print As with many of our customers, Libraries Unlimited found that more and more library visitors were wanting the ability to print


Digital infrastructure improvements for Walsall Libraries
Walsall Libraries were able to invest in technology and infrastructure improvements across their seven libraries, mobile library and archives service, thanks to a £202,349 grant from the Arts Council England Libraries Improvement Fund. iCAM Wireless Cloud Print The improvements included new furniture to create flexible work and study spaces, as well as new tables and chairs for children’s groups and activities. Work also took place to update existing technology within the lib


North Ayrshire Libraries extend app offer with iCAM services
Library apps are an increasingly popular service for libraries to offer their members as more and more of us use mobile apps to help us carry out day-to-day tasks such as banking, shopping and travel. By introducing an app, libraries can enable their members to search the library catalogue, reserve and renew books, find a local library, check opening times, or access digital services, as well as access wider council services. North Ayrshire Libraries use iCAM for a range of m


Darlington Library undergoes £3.7m refurbishment
The historic Grade II listed Darlington Library reopened in September 2023 after a total of £3.7m was invested in an extensive redevelopment to restore its historical features, while updating and modernising its facilities. The renovation was helped by funding from Arts Council England, which awarded £225,000 for the refurbishment of three key areas – the Reminiscence Room, the Hoskins Room and The Hive – and funded improvements to the library’s digital offer. A further £30,0


Tech drive brings Wi-Fi printing to Middlesbrough Libraries
Thanks to a £270,000 funding boost from the first round of the Libraries Improvement Fund, Middlesbrough Libraries were able to deliver an ambitious and innovative project to bring new technology including wireless printing to their libraries, offering an improved service for all their members. iCAM Wireless Cloud Print Library members can now print direct from their own devices thanks to the iCAM Wireless Cloud Print solution which gives library users a seamless, easy-to-use


Libraries Unlimited rolls out iCAM Wireless Cloud Print to 52 sites
Libraries Unlimited runs the public library services for both Devon County Council and Torbay Council, which includes a total of 54 libraries. The library service in Devon had been using iCAM Workstation Control and Printer Control across their sites for over twenty years to manage their PC bookings and print payment and release but, as with many of our customers, they found that more and more library visitors were wanting the ability to print from their own devices. iCAM Wi


Knowsley Library Service introduces Wi-Fi printing
Knowsley Library Service were receiving an increasing number of enquiries from library patrons about printing from their own devices. This is something that we are finding is becoming more frequently requested, and iCAM Wireless Cloud Print has been developed to provide a simple, user-friendly solution. iCAM Wireless Cloud Print We worked with Knowsley Library Service to initially implement iCAM Wireless Cloud Print in one library as a trial, to ensure the solution integra


Wi-Fi printing at North Ayrshire Libraries
North Ayrshire Libraries had been a customer of Insight Media since 2007 and, following a procurement process in February 2022, we were successful in retaining the business. We were delighted to carry on working with North Ayrshire Libraries and to further improve their PC booking and print facilities. iCAM Wireless Cloud Print As part of the tendering process, the library service purchased iCAM Wireless Cloud Print in order to offer a Wi-Fi printing solution to their libra


North Ayrshire Libraries move to iCAM Hosted Solution
Many library authorities are choosing to move to a hosted managed service, supporting corporate strategies for in-house IT to support fewer servers and services. In line with this trend, we are seeing an increase in the number of our customers moving to our hosted managed service and enjoying the significant benefits and cost savings associated with shared service delivery. By hosting the server-side components of our iCAM products in-house, we can reduce pressures on existi


Wirral Libraries contract renewal
Following a tender process in September 2022, we were delighted that Wirral Borough Council renewed their contract with us for another four years. Wirral Libraries are one of a number of Insight Media customers who have purchased the iCAM Wireless Cloud Print solution to enable Wi-Fi printing for their library members and visitors. Library patrons are increasingly expecting to be able to print from their own devices rather than having to log on to a library PC, and the iCA


Harrow Libraries IT Service Migration
Harrow Council Public Libraries As part of a review of the Libraries IT service, Harrow Council wanted to minimise the number of on-premise servers, utilise hosted and cloud services where available and take advantage of some of the additional services suppliers can provide. Following the review, Insight Media was appointed to provide iCAM Workstation Control, Printer Control, Wi-Fi, and a range of managed services. Harrow Council’s IT department worked on the design for the


Reading Libraries – Public Service Access Project
Insight Media supported Reading Borough Council as they embarked on a libraries transformation project to deliver service improvements and additional benefits for library users. Reading Central Library offers wide ranging services to a diverse group of users, and a refurbishment project transformed the space and enabled more partnership working to create a true community space, with the added benefit of employment support. Extending the library wireless provision throughout t


More convenient services for customers of Bedford Borough Council Libraries
Bedford Borough Council Libraries (BBCL) wanted to introduce a robust and reliable self-service computer service for customers to use in both staffed and unstaffed hours, enabling high availability and a more flexible and convenient service for public users. Having undertaken a library service assessment as part of a service review, BBCL introduced an upgraded network infrastructure, Insight Media’s PN PC refresh and maintenance services together with system management and h
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