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Wirral Libraries contract renewal

Updated: Jun 14, 2023

Following a tender process in September 2022, we were delighted that Wirral Borough Council renewed their contract with us for another four years.


Wirral Libraries are one of a number of Insight Media customers who have purchased the iCAM Wireless Cloud Print solution to enable Wi-Fi printing for their library members and visitors.


Library patrons are increasingly expecting to be able to print from their own devices rather than having to log on to a library PC, and the iCAM solution offers simple functionality alongside seamless integration with other iCAM products and the Library Management System.


The iCAM Wireless Cloud Print solution gives library users the flexibility to print whilst in the library building or print from home and collect prints later from a local library. There are no requirements for separate logins, codes or vouchers for collecting print. Compatible with Android, Apple and Windows phones, tablets and laptops, the solution allows printing of a range of document formats, web pages, and web-based email.


As an added benefit for users, our public-facing website www.PrintMyDocuments.com promotes all sites with iCAM Wireless Cloud Print installed and offers a search function for members of the public looking to print their documents at a library from their own device.


To further enhance the customer experience, Wirral Libraries opted to purchase the iCAM iKiosk software for their existing Bibliotheca kiosks, to enable self-service print payment and release. The software integrates seamlessly with most library self-service kiosks and helps to free up staff from taking payments, reducing queues at the staff counter.




Mark Hughes, Library Strategy - Senior Technical Officer Libraries, commented: “At this time, when nearly everyone carries a mobile phone with them, offering a service where users can print directly from their phone has been a real positive. It’s simple to do too – connect to our library Wi-Fi, find your document, print, choose the printer at the site you’re at, and in seconds it’s waiting for you at the counter. We now have many grateful customers who just needed that returns label/boarding pass/CV etc. printing quickly and easily.”

 

Download PDF Case Study

Wirral Case Study
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