COVID-safe Library Appointments

With library services curtailed due to COVID-19, staff are having to find new ways to continue to serve their communities and keep people connected. We have seen the introduction of innovative ‘click and collect’ and home library services as well as limited opening for browsing and the use of PCs.



Internet Booking Module


Implemented to deal with an unprecedented situation, many libraries are struggling to manage these amended services in an efficient manner, and we have seen staff using paper-based systems for tracking library appointments, social distancing monitoring, and track and trace requirements.


In response to these challenges, Insight Media has developed a new Internet Booking Module for the management of different types of appointments within the library system. This might include click and collect, browsing, or PC bookings, but is configurable to suit each individual library.


Public users can log into the system from home, using their membership details, and book appointments in 30, 60 or 120 minute slots. Library staff can monitor attendees, no-shows, numbers of visitors inside the library, and fulfil all track and trace obligations, in an easy to use on-line interface.


Features and benefits:

  • Web bookings for all types of library appointments

  • Number and length of appointment slots configurable for each library site

  • Easily control and monitor the number of visitors inside the library at any one time

  • Self-service for public to manage their appointments for any site

  • Staff can manage user bookings at any site

  • Staff can view pre-booked appointments (see who’s expected at your library at which time)

  • Print appointments list option

  • Appointments audit trail and management information

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